offers a broad range of Extended Support services designed to help
organizations focus on their core competencies by providing management
of all or some of their IT implementation, maintenance and/or support.
RTS leverages the industry experience of our staff (including former
CIO's) -- along with the expertise of selected service partners
-- to develop a secure, scaleable and reliable support services
model. Location- and platform-independent, RTS's model is customized
to each customer's unique service level requirements and seamlessly
integrates with internal support teams:
- Application Management Services – Starting at the application
level, RTS offers break/fix support, implementation of vendor
patches, performance tuning, database administration, enhancements,
integration support, documentation and functional user support
for most packaged, enhanced and custom applications.
- Infrastructure Management Services – RTS provides technical
services for support of the IT infrastructure including solution
monitoring, help desk, technical response, backup/recovery, security
services, asset management, storage management, load balancing,
hosting facilities, "burstable" bandwidth and other
services as may be needed to guarantee application availability,
performance and security.