RTS offers a broad range of Extended Support services designed to help organizations focus on their core competencies by providing management of all or some of their IT implementation, maintenance and/or support.

RTS leverages the industry experience of our staff (including former CIO's) -- along with the expertise of selected service partners -- to develop a secure, scaleable and reliable support services model. Location- and platform-independent, RTS's model is customized to each customer's unique service level requirements and seamlessly integrates with internal support teams:

  • Application Management Services – Starting at the application level, RTS offers break/fix support, implementation of vendor patches, performance tuning, database administration, enhancements, integration support, documentation and functional user support for most packaged, enhanced and custom applications.
  • Infrastructure Management Services – RTS provides technical services for support of the IT infrastructure including solution monitoring, help desk, technical response, backup/recovery, security services, asset management, storage management, load balancing, hosting facilities, "burstable" bandwidth and other services as may be needed to guarantee application availability, performance and security.

RTS also offers supplemental support to free up or reduce existing support personnel. By taking advantage of RTS's supplemental support, companies can avoid the challenges of skill currency, resource utilization, and staff retention for critical skills needed to support and protect their IT infrastructure.

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